Just a quick update on my previous post about my RBC experience.
I called the branch manager and had a lovely, "let's resolve this" discussion. He was very apologetic for the experience I had and assured me he'd been looking into this. I explained that I just couldn't let the experience slide because I was unhappy and wondered what people who are less fortunate then me are to do. I assured him that I don't intend for resolution towards me necessarily but I do wish to improve service and for "all of us" to learn how to be more effective communicators and service providers ( biting off more than I can chew?)
I forwarded the email I sent J.Y. to the branch manager so he knows my perspective. He was interested to hear their perspectives as well, I agreed and reiterated that I wasn't one to complain but that the experience has left a bad taste in my mouth and that we'll still be looking elsewhere for assistance with financial planning.
The branch manager planned to be in touch within 2 buisness days and he did email in two days. He indicated that he's still looking into it however he has been in touch with the managers of the individuals and they plan to "coach" and "mentor" both people through this learning experience.
I'm thinking: Excellent! This sounds really good.
I have yet to hear from J.Y. or A.N. themselves- fascinating! Apparently coaching and mentoring takes a few weeks ( at least)... I'll wait patiently however I am wondering about the good old days when they just apologized, offered me a discount on my monthly fees and hoped I'd shut up.
In addition, it also appears that in today's technological age, you can still effectively ignore strongly worded emails because you're "away" and you can dodge dicey situations, putting them off for a least a week... however I am still twiddling my thumbs and watching the clock tick J.Y. Unfortunately for you, I'm like a bad itch!!
To be continued...
I called the branch manager and had a lovely, "let's resolve this" discussion. He was very apologetic for the experience I had and assured me he'd been looking into this. I explained that I just couldn't let the experience slide because I was unhappy and wondered what people who are less fortunate then me are to do. I assured him that I don't intend for resolution towards me necessarily but I do wish to improve service and for "all of us" to learn how to be more effective communicators and service providers ( biting off more than I can chew?)
I forwarded the email I sent J.Y. to the branch manager so he knows my perspective. He was interested to hear their perspectives as well, I agreed and reiterated that I wasn't one to complain but that the experience has left a bad taste in my mouth and that we'll still be looking elsewhere for assistance with financial planning.
The branch manager planned to be in touch within 2 buisness days and he did email in two days. He indicated that he's still looking into it however he has been in touch with the managers of the individuals and they plan to "coach" and "mentor" both people through this learning experience.
I'm thinking: Excellent! This sounds really good.
I have yet to hear from J.Y. or A.N. themselves- fascinating! Apparently coaching and mentoring takes a few weeks ( at least)... I'll wait patiently however I am wondering about the good old days when they just apologized, offered me a discount on my monthly fees and hoped I'd shut up.
In addition, it also appears that in today's technological age, you can still effectively ignore strongly worded emails because you're "away" and you can dodge dicey situations, putting them off for a least a week... however I am still twiddling my thumbs and watching the clock tick J.Y. Unfortunately for you, I'm like a bad itch!!
To be continued...